RETURNS/EXCHANGES/FAQ's

  • Is the price for 1 or 2 frames?
  • What forms of payments do you accept?
  • What about shipping?
  • What is your return/exchange policy?
  • How do I install my frame and cap covers?
  • What are the frames made of?
  • Will my crystals/rhinestones come off?
  • Are these frames legal?
  • What kind of Swarovski Crystals do you use?
  • Holiday Schedule?
  • Is the price for 1 or 2 frames?

    Prices are for a single frame.  Half of the states in the US require 2 plates (both front and back) on a  vehicle. 


    What forms of payments do you accept?

    We gladly accept 

    • PayPal
    • all major credit cards
    • money order or cashier's check made to Sassy Auto Frames mailed to: PO Box 74725  Phoenix, AZ 85087 (email us for more details)
    • 9.3% sales tax applies to Arizona buyers only. 

     

     

    Just email us at customerservice@sassyautoframes.com if you have further questions!


    What about shipping?
    • Most Sassy Frames are shipped out within 1-5 business days after receiving your payment. Most Sassy Auto Frames are handmade. They take time and care and also need time to dry before mailing out.   
    • We provide efficient Priority mail (2-3 business days) for only an additional $4.75!
    • We ship to our Canadian customers for $6.99 (First Class International).
    • Just contact us if you want to arrange something else! customerservice@sassyautoframes.com

    What is your return/exchange policy?

    It is very important to us that all of our customers to be 100% satisfied with their new Sassy Frames. We want you to spread the word! Therefore, we take returns/exchanges within the first 30 days of receiving your order, no questions asked*!  However, shipping charges are non-refundable. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. Exchanged items MUST be received BEFORE we ship out the new product.  If we made a mistake with your order, we will refund the shipping charges to return your items once they have been received.

     

    Just contact us via email at customerservice@sassyautoframes.com and let us know what we can do for you.  We will make it right.


    You may return your frame(s) to:
    Sassy Auto Frames
    PO Box 74725
    Phoenix, Arizona 85087

    *Does not apply to custom made orders.


    How do I install my frame and cap covers?

    CLICK here to watch this HOW TO video or see bleow:

    Installation Guide:

    Remove the license plate and the license frame from the vehicle
    by unscrewing the screws or bolts from the vehicle's fasteners.
    Place the license frame on top of the license plate.
    Screw in screws or bolts through the license frame and plate into the
    vehicle's fasteners.

      

       


    Product Care Instruction:
    To care for your new license plate frame use a non-abrasive clean
    cloth with soap.

      


    What are the frames made of?

    Most of our frames are made of high quality  metal (unless stated otherwise). We have tested many brands and use only the best in the industry (Cruiser Frames).  All frames are rust and corrosion proof. 


    Will my crystals/rhinestones come off?

    We have tested all our frames and products thoroughly and are confident your auto plate frame will sparkle for a very long time.  We use the strongest industrial strength adhesive out there!  And we have a unique process that ensures your frame's rhinestones will stay put through car washes and weather. 


    Are these frames legal?

    Yes!  All Sassy Frames do not obstruct the state name or registration stickers/tags. So you can rest assure, you will not be in trouble for showing your class! They are so SASSY they SHOULD be illegal in all 50 states though ;)


    What kind of Swarovski Crystals do you use?

      New in 2011!!

    Swarovski Introduces The New 2058 Enhanced Rhinestone

     
    2058


     
    This enhanced Flat Back is specifically designed for increased crystal refraction & stunning
    brilliance under performance 
     
    The 2058 XILION Rose Enhanced cut is a significant step - and with this upgrade, the
    existing Article 2028 XILION Rose will eventually be replaced by the New Article
    2058 XILION Enhanced Rose.
                                      Key Advantages
       

     


    * Enhanced Brilliance

    * Improved Table Size
    * More Intense Colors Through New Geometry
    * Increased Luminosity of a Multi-Layered Cut
    * Important Features

     

    Guaranteed Distinctive Features


    * Perfect Geometry and Highest Precision Cut
    * Harmonious and Brilliant Design
    * Comprehensive Variety of Colors and Effects

     


    Holiday Schedule?

    We are closed for the following holidays so please allow time for call backs and order processing.

     

  •  January 
  • - New Year’s Day
  •  - Martin Luther King Jr’s Birthday
  •  
  •  May 
  • - Memorial Day
  • July 
    - Independence Day

     

  • September
  • - Labor Day
  •  
  • November
    - Thanksgiving Day
  •  
  • December
  • - Christmas Eve, Christmas Day
  •  


      

    We Accept PayPal & All Major Credit Cards
    30 Day - 100% Money Back Guarantee!

    **We do custom orders! If you don't see what you want, email us and we can do almost any color, style etc. customerservice@sassyautoframes.com

     

    Contact Us   About Sassy Auto Frames Accessories