RETURNS/EXCHANGES/FAQ's

Is the price for 1 or 2 frames?

Prices are for a single frame.  Half of the states in the US require 2 plates (both front and back) on a  vehicle. 


What forms of payments do you accept?

We gladly accept 

  • PayPal
  • all major credit cards
  • money order or cashier's check made to Sassy Auto Frames mailed to: PO Box 74725  Phoenix, AZ 85087 (email us for more details)
  • 9.3% sales tax applies to Arizona buyers only. 

 

 

Just email us at customerservice@sassyautoframes.com if you have further questions!


What is shipping time and costs?
  • Most Sassy Frames are shipped out within 1-3 business days after receiving your payment. Swarovski Sassy Auto Frames are handmade. They take time and care and also need time to dry before mailing out.   
  • We provide efficient Priority mail (2-3 business days) for only an additional $6.00!
  • We ship to our Canadian customers for $12.00 (First Class International). Approx.10 business days.
  • Outside of the US and Canada orders can be shipped for $20.00. We can't guarantee our frames fit your plates if you are outside of the US and Canada.
  • Just contact us if you want to arrange something else! customerservice@sassyautoframes.com

Is there a warranty?

We guarantee our products and want you to advertise a beautiful frame on the road. Sassy Auto Frames™ are guaranteed for 1 year after the purchase date. In the unfortunate occurrence that stones come off, please contact customerservice@sassyautoframes.com for replacement stones.

 

*COLD WEATHER WARNING: Sassy Auto Frames™ are designed to withstand rain, car washes and everyday activities.  However, as they are a product with fine crystals, we strongly recommend that you REMOVE the frame during the winter time.  Especially if you live in colder climates that have salt and gravel spread on the roads during snowfall as well as freezing water.  Those factors can cause damage to the crystals and rust the frame.  With a little care your frame, it will be beautiful for years to come.  The purchaser takes responsibility to do this otherwise the implied 1 year warranty will not cover your frame. 


What is your return/exchange policy?

It is very important to us that all of our customers to be 100% satisfied with their new Sassy Frames. Therefore, we take returns/exchanges within the first 30 days of receiving your order*. However, shipping charges are non-refundable.  All returns must be accompanied by the packing slip. When you return an item please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. Exchanged items MUST be received BEFORE we ship out the new product.  If we made a mistake with your order, we will refund the shipping charges to return your items once they have been received.

 *During the holiday season (October - December) we extend the return policy to 90 days due to the fact gifts may be purchased earlier but not given until late December.

Just contact us via email at customerservice@sassyautoframes.com and let us know what we can do for you.  We will make it right.


You may return your frame(s) to:
Sassy Auto Frames
PO Box 74725
Phoenix, Arizona 85087

*Does not apply to custom made orders.

 

Questions?  Call 602-677-8435


How do I install my frame and cap covers?

 

How to install a Sassy Auto Frame

 

How to install a Mega Swarovski Sassy Frame

 

How to install cap covers

 

How to remove a Sassy Frame with bling cap covers 

 

 Installation Guide:

Remove the license plate and the license frame from the vehicle
by unscrewing the screws or bolts from the vehicle's fasteners.
Place the license frame on top of the license plate.
Screw in screws or bolts through the license frame and plate into the
vehicle's fasteners.

 

 Product Care Instruction:
To care for your new license plate frame use a non-abrasive clean
cloth with soap. (see cold weather warning below) Then go and bling on! 

  

We have tested all our frames and products thoroughly and are confident your auto plate frame will sparkle for a very long time*. We use the strongest industrial strength adhesive out there! And we have a unique process that ensures your frame's rhinestones will stay put through car washes and weather. In a rare instance where a crystal falls off or the frame is defective, we will either send you replacement crystals or replace the frame. Contact customerservice@sassyautoframes.com

 

*COLD WEATHER WARNING: Sassy Frames are designed to withstand rain, car washes and everyday activities. However, as they are a product with fine crystals, we strongly recommend that you REMOVE the frame during the winter time. Especially if you live in colder climates that have salt and gravel spread on the roads during snowfall as well as freezing water. Those all can cause damage to the crystals and rust the frame. With a little care,your frame will be beautiful for years to come. The purchaser takes responsibility to do this and our "warranty" will not cover your frame if you do not care for the frame properly. 


What are the frames made of?

All of our frames are made of high quality metal (unless stated otherwise). We have tested many brands and use only the best in the industry (Cruiser Frames™ and Amsun™).  All frames are rust and corrosion proof. 


Are these frames legal?

Yes!  All Sassy Frames do not obstruct the state name or registration stickers/tags. So you can rest assure, you will not be in trouble for showing your class! They are so SASSY they SHOULD be illegal in all 50 states though ;)


What kind of Swarovski™ Crystals do you use?

We use 100% authentic Austrian Swarovski™ Elements crystals.  Sassy Auto Frames buys directly from Swarovski™ =) Swarovski is known for their high quality shine and sparkle. To create crystal glass that lets light refract in a rainbow spectrum, Swarovski™coats some of its products with special metallic chemical coatings. For example, Aurora Borealis, or "AB", gives the surface a rainbow appearance.[8] Other coatings are named by the company, including Crystal Transmission, Volcano.... 

 

 

 

See the history of Swarovski HERE!


Holiday Schedule?

We are closed for the following holidays so please allow time for call backs and order processing.

  January 

  • - New Year’s Day
  •  - Martin Luther King Jr’s Birthday
  •  
  •  May 
  • - Memorial Day
  • July 
    - Independence Day

    September

  • - Labor Day
  •  
  • November
    - Thanksgiving Day
  •  
  • December
  • - Christmas Eve, Christmas Day
  •  

     

     


     

    We Accept PayPal & All Major Credit Cards
    30 Day - 100% Money Back Guarantee!

     

     

    Contact Us   About Sassy Auto Frames Accessories